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Have questions? Need help with your order, exchange, return, kini care, or something else? We have answered all of your questions here in our help center. If you cannot find your answer here then email us and we will be happy to help!

Dippin' Daisy's | Help Center

Which products can be returned?

How do I make a return?

Are returns free?

What is the difference between “Exchange” and “Shop for Something New”?

What is your return/exchange policy?

Can I return if an order is buy one, get one free?

Am I eligible for returns/exchanges?

How long do I have to return my items?

Do I have to return the whole order?

Where do I send my return?

Have you received my return yet?

What if my return was denied?

Do you accept international returns?

Can jewelry and accessories be returned?

How (and how soon) will I receive my refund?

How do returns work if I used Afterpay?

Can I exchange my items for a different size?

Exchange Questions

Returns Questions

Is Dippin Daisy’s Swimwear true to size?

How do I know what size I am?

Sizing Questions

What is Route?

What do I get when I ensure my order with Route+?

What are Route’s terms and conditions?

How do I file a claim for my lost, stolen or damaged order?

Does Route+ cover stolen items?

Route+ Questions

I haven’t received my order yet, what should I do?

Do you offer free shipping?

Do you refund shipping fees?

Can I ship internationally?

Shipping Questions

What should I do if my order is wrong, damaged, or defective?

What if I received the wrong item?!

What if the item was damaged?

How long does processing take after I have placed my order?

General Order Questions

How do I wash my swim?

Kini Care

How can I be featured on Dippin’ Daisy’s Instagram page?

How can I stay up-to-date on Dippin’ Daisy’s promotions and specials?

I love Dippin' Daisy's!

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