We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:. Route+. Route+ is premium package protection for your online ord
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for appr
Route’s terms and conditions are listed here.
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. *Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.